At uLinkQR, we want you to feel confident purchasing a Premium subscription. This policy explains when you are eligible for a refund and how to cancel your subscription.
✅ Short version: Cancel anytime. No refund for the current billing period, but you keep access until it ends. Accidental charges and failed deliveries are fully refunded.
| Situation | Eligible? | Timeline |
|---|---|---|
| Accidental double payment (same plan charged twice) | Full Refund | 7 business days |
| Payment deducted but Premium not activated (technical failure) | Full Refund | 7 business days |
| Service completely unavailable for 72+ consecutive hours | Prorated Refund | 14 business days |
| Changed your mind after purchase | Not Eligible | — |
| Did not use the Premium features | Not Eligible | — |
| Account suspended due to Terms violation | Not Eligible | — |
Email support@ulinkqr.com with the subject line "Refund Request — [Your Phone Number]" and include:
We will acknowledge your request within 48 hours and process eligible refunds within 7 business days. Refunds are credited back to the original payment source (UPI, card, or wallet).
If you believe an incorrect charge was made and we have not resolved it, you may raise a dispute directly with PhonePe:
ℹ️ PhonePe typically processes dispute resolutions within 5–7 business days. For technical payment failures where money was deducted but not credited, PhonePe auto-reverses within 5 business days per RBI guidelines.
The ₹399/year plan is eligible for a prorated refund if you request cancellation within 7 days of purchase and have not used any Premium features. After 7 days, the standard no-refund policy applies for the remainder of the term.